How EventDesk collects, uses, and protects your data
Last Updated: February 20, 2026
eventdesk.io ("we," "us," or "EventDesk") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event planning platform and services.
1.1 Information You Provide
Account Information: Name, email address, phone number, company name
Profile Information: Profile picture, job title, bio, preferences
Event Data: Event details, guest lists, vendor information, budgets, timelines
Payment Information: Billing address, payment method details (processed securely by Stripe)
Communications: Messages, support tickets, feedback, and correspondence
1.2 Information Collected Automatically
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent, clicks, and interactions
Performance Data: Error logs, crash reports, and performance metrics
Location Data: General geographic location based on IP address
Cookies and Tracking: See Section 8 for details
1.3 Information from Third Parties
Authentication data from Clerk
Payment information from Stripe
Analytics data from PostHog and Google Analytics
Email engagement data from Resend
We use your information to:
2.1 Provide and Improve Services
Create and manage your account
Enable event planning and management features
Process payments and manage billing
Provide customer support
Send transactional emails and notifications
Improve platform functionality and user experience
2.2 Analytics and Insights
Analyze usage patterns and trends
Monitor platform performance
Conduct research and development
Generate anonymized statistics
2.3 Communications
Send account notifications and updates
Provide customer support responses
Send marketing and promotional materials (with your consent)
Conduct surveys and collect feedback
2.4 Security and Compliance
Protect against fraud, abuse, and security threats
Enforce our Terms and Conditions
Comply with legal obligations
Protect our rights and property
We use the following trusted third-party services:
3.1 Clerk (Authentication)
Purpose: User authentication and account management
Data Shared: Email, name, authentication tokens
Privacy Policy: https://clerk.com/privacy
3.2 Stripe (Payments)
Purpose: Payment processing and billing
Data Shared: Payment method, billing address, transaction details
Privacy Policy: https://stripe.com/privacy
3.3 Neon (Database)
Purpose: Data storage and management
Data Shared: All platform data
Privacy Policy: https://neon.tech/privacy
3.4 Resend (Email Delivery)
Purpose: Transactional and marketing emails
Data Shared: Email address, name, email content
Privacy Policy: https://resend.com/legal/privacy
3.5 PostHog (Analytics)
Purpose: Product analytics and user behavior insights
Data Shared: Usage data, events, anonymized identifiers
Privacy Policy: https://posthog.com/privacy
3.6 Google Analytics
Purpose: Website traffic and behavior analysis
Data Shared: Device info, IP address, usage patterns
Privacy Policy: https://policies.google.com/privacy
3.7 No Sale of Personal Data We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4.1 Data Location Your data is stored on secure servers provided by Neon, with data centers in the United States. Data may be processed in other locations where our service providers operate.
4.2 Security Measures We implement industry-standard security practices:
Encryption in transit (HTTPS/TLS)
Encryption at rest for sensitive data
Access controls and authentication
Regular security audits and monitoring
Secure payment processing (PCI-DSS compliant via Stripe)
4.3 Data Retention We retain your information for as long as:
Your account remains active
Necessary to provide services
Required by law or legitimate business purposes
When you delete your account, we will delete or anonymize your data within 90 days, except where retention is required by law.
5.1 Access and Portability You have the right to:
Access your personal information
Request a copy of your data in a portable format
Export your event data
5.2 Correction and Deletion You can:
Update your account information at any time
Request correction of inaccurate data
Delete your account and associated data
5.3 Marketing Communications You may opt-out of marketing emails by:
Clicking "unsubscribe" in any marketing email
Updating your communication preferences in account settings
Contacting us at [email protected]
5.4 Cookie Preferences You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.
If you are in the European Economic Area, you have additional rights under GDPR:
6.1 Legal Basis for Processing We process your data based on:
Consent: When you agree to specific processing activities
Contract: To fulfill our obligations under our Terms
Legitimate Interests: To improve our service and prevent fraud
Legal Obligations: To comply with applicable laws
6.2 Additional GDPR Rights
Right to restriction of processing
Right to object to processing
Right to lodge a complaint with a supervisory authority
Right to withdraw consent at any time
6.3 Data Protection Contact For GDPR-related inquiries: [email protected]
California residents have additional rights:
Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell your data)
Right to deletion of personal information
Right to non-discrimination for exercising CCPA rights
To exercise these rights, contact us at [email protected].
8.1 Types of Cookies
Essential Cookies: Required for platform functionality
Performance Cookies: Help us analyze usage (PostHog, Google Analytics)
Functional Cookies: Remember your preferences
Authentication Cookies: Keep you logged in (Clerk)
8.2 Managing Cookies You can control cookies through browser settings or opt-out tools:
Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
PostHog settings: Available in account preferences
EventDesk is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it promptly.
If you believe a child has provided information to us, please contact: [email protected]
EventDesk operates from the United States. If you access our service from outside the US, your information will be transferred to and processed in the United States. We implement appropriate safeguards to protect your data in accordance with applicable laws.
In the event of a data breach that affects your personal information, we will:
Notify affected users without undue delay
Report to applicable authorities as required by law
Take steps to mitigate harm and prevent future breaches
Our platform does not currently respond to "Do Not Track" browser signals, but you can control tracking through cookie settings and opt-out mechanisms.
We may update this Privacy Policy to reflect:
Changes in our practices
New features or services
Legal or regulatory requirements
Notification of Changes:
Email to registered users
Notice on the EventDesk platform
Updated "Last Updated" date
Continued use after changes constitutes acceptance of the updated policy.
For privacy-related questions, requests, or concerns:
Email: [email protected]
Website: https://eventdesk.io
Response Time: We aim to respond to privacy requests within 30 days.
By using EventDesk, you consent to this Privacy Policy and our collection, use, and sharing of your information as described herein.
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